Whether looking to maintain or repair your furnace, you will need the service of HVAC companies. No two contractors are the same. Do you want a great experience? Work with the right contractor. How do you do this?
Take your time
Many homeowners run like headless chicken when their heating appliances stop working. This leads to them ending up working with the wrong technicians. This is because they hire the first person they come across that promises to restore their heating appliances.
Should you follow this route? No.
Even if your appliance has stopped working in the middle of a cold night, don’t be in a hurry to hire the first contractor that shows up at the top of the search results. Take time to research the contractor.
When you see the name of the contractor, visit the review sites and see what people are saying about them. If there are no reviews, the chances are that the contractor is new and won’t give you an excellent service. You also should stay away from any contractor with many negative reviews.
The key to preventing the furnace from grinding to a halt is to take good care of it. Replace the air filters if dirty, regularly inspect the appliance, and repair it even if the problems are minor.
Do ask around
Finding a good contractor by yourself can take time, but you can cut the process by asking friends and family. Do you know someone close to you who has used a contractor in the recent past? Ask them about their experience with the contractor.
If the experience was excellent, go ahead and contact the contractor and interview them.
Reach out to the references
Every good and experienced contractor will have recommendations of people they have worked with before. Many contractors will tell you they leave their clients happy, but you shouldn’t take their word for it.
When you get the names and contact details of the previous clients, reach out to them and get their input. How did they find the contractor? Did they like the service? Would they recommend the contractor?
Only consider working with the contractor if the customers are raving about his/her services. When speaking to the clients, you should note that not everyone will like the services provided by the contractor, so it’s normal for some of the clients to give negative reviews. You shouldn’t pay much attention to these.
The only time you should raise an eyebrow is when you find more than half of the clients saying they didn’t like the contractor’s service. Stay away from the contractor as you will also most likely have a bad experience.
Pay attention to how the contractors handle themselves
Did you know you can tell the experience you are going to have with a contractor by simply observing how they carry themselves?
When you contact the contractors, and they pick the call, watch how they respond to the call. Are they professional? In the event they miss the call, how soon do they call back? Are they courteous on the phone? You can tell a lot from this.
If you aren’t in a hurry to fix a problem, make an appointment to visit the contractor’s offices and see how they do business. As a rule of thumb, avoid a contractor your instincts tell to avoid.
Lookout for board certifications
While board certifications don’t mean the contractor will give a better service, they show that the contractor is ready to go the extra mile to polish their craft. It also indicates that the contractor is prepared to be answerable to a board of technicians.
During the interview stage, always ask for the board certification. Just like with the referees, reach out to the relevant boards and confirm that the certificates are genuine.
Get a written bid
If you have been hiring heating appliance contractors for a long time, you must have come across certain professionals that give you a lower bid then try to upsell you later on.
For example, they will ask you to add more money to clean the furnace coils. For peace of mind and to save money, always get a written bid from the furnace repair service Long Island providers. Ensure the bid contains everything that the contractor will do and the price of each service.